Privacy Policy

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property information, including address details (such as street, city, state or province, and postal code)
• License, registration, or permit numbers, and optional private expiry dates, that a Host enters for their properties
• Portfolio information
• Messages submitted through contact forms
• Customer support inquiries
• Booking and reservation records a Host creates, imports, or manages (e.g. guest names, dates, rates, and booking sources)
• Guest and contact records maintained through the Host's CRM tools, including inquiry, conversation, and review data
• Messages and SMS content sent between Hosts and guests through the Platform
• Add-on and upsell order and fulfillment information
• Payment-related metadata processed through Stripe Connect (MyVRP does not receive or store full card numbers or bank account numbers — see Section 4)
• Team member account information for individuals a Host invites to access their account

Information Collected Automatically

When you visit the Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Website usage statistics

This information helps us improve the Website and understand user behavior.

MyVRP allows guests to contact Hosts directly, and allows Hosts to use CRM, booking-management, messaging, add-on, and payment-collection tools to manage those relationships.

When a guest submits an inquiry, books a stay, sends a message, requests an add-on, or makes a payment through the Website:

• The information is transmitted directly to the Host and stored so the Host can view and manage it through their dashboard.
• Where a Host enables payment collection, payment is processed by Stripe and paid directly into the Host's own connected Stripe account; MyVRP does not receive or store full payment card or bank account numbers.
• The Host becomes independently responsible for handling that information, including guest data visible to any team member the Host has authorized.
• MyVRP is not responsible for the privacy practices of individual Hosts or their team members.

License, registration, or permit numbers that a Host enters for a property are shown on the property's public page, included in booking confirmation emails, shared by the Platform's AI assistant when asked, and included in the page's search and AI summary data. Expiry dates a Host enters are visible only to the Host and their authorized team members. Hosts should enter only numbers they are comfortable making public.

Users should review any privacy practices provided by Hosts before sharing information.

If you provide your mobile phone number and opt in by checking the applicable SMS consent checkbox — whether when creating a MyVRP account, updating your account settings, or submitting an inquiry or booking request to a Host — you agree to receive automated text messages (SMS) from MyVRP or your Host. For Hosts, these messages may include account notifications and platform updates. For guests, these messages may include responses to inquiries, booking confirmations, and stay-related communications.

Message Frequency

Message frequency varies based on your account or reservation activity. You may receive multiple messages around your check-in and check-out dates, and occasional messages during your stay.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. MyVRP is not responsible for charges incurred from your mobile carrier.

Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again. For help, reply HELP or contact us using the information in Section 17.

Consent to receive text messages is not a condition of using MyVRP's services, creating an account, or booking any property.

No Sharing of Mobile Information

We do not share or sell mobile phone numbers or SMS opt-in consent collected for text messaging purposes with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to facilitate the SMS communications described above and is shared only with service providers, such as Twilio, that help us deliver these messages on our behalf.

The Website may use cookies and similar technologies to:

• Remember preferences
• Analyze Website traffic
• Improve user experience
• Measure marketing performance

Users may disable cookies through their browser settings, although some Website functionality may be affected.

We may use the following third-party services that collect information about your interaction with the Website:

• Vercel Analytics — cookieless website traffic and usage analytics (see our Cookie Policy)
• Mapbox — mapping and location services used for property address features
• Stripe — payment processing, fraud prevention, and Host payouts via Stripe Connect

For more information, please review each provider's privacy policies.

We do not sell personal information.

Service Providers

We may share information with trusted third-party vendors who assist with:

• Supabase — database hosting and user authentication
• Resend — transactional email communications
• Twilio — SMS and text message delivery
• Anthropic — AI-powered chat and assistant features
• Mapbox — mapping and location services
• Stripe — payment processing and Host payouts via Stripe Connect
• Vercel — website hosting and cookieless analytics
• Security monitoring services
• Customer support tools

Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or protect users or the public.

We do not sell personal information.

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California laws, including the right to:

• Know what personal information is collected
• Request deletion of personal information
• Request correction of inaccurate information
• Access personal information we maintain
• Non-discrimination for exercising privacy rights

To exercise applicable rights, contact us using the information in Section 17.

MyVRP may use artificial intelligence and automated technologies, including those provided by Anthropic, to:

• Answer questions
• Assist users with navigation
• Provide information about properties
• Improve customer support
• Generate content and recommendations

Information submitted through chats, contact forms, or other interactions may be processed by AI systems and third-party technology providers acting on behalf of MyVRP.

Users should avoid submitting:

• Credit card numbers
• Banking information
• Government identification numbers
• Passwords
• Sensitive personal information

Information provided to AI-powered features may be used to improve and operate the Platform, subject to applicable agreements with service providers and applicable law.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

MyVRP LLC

1126 Evelyn Drive

El Cajon, California 92021

Email: hello@myvrp.com

Website: myvrp.com